Pokok Game believes gaming should be a healthy form of entertainment — not a source of stress or financial harm. This responsible gaming guide is here to help you stay within your limits while getting the most out of every session.
If you are struggling with gaming addiction, contact our live chat today — it's free and completely confidential.
Responsible gaming means treating gaming purely as entertainment — not as a way to earn money or relieve stress. At Pokok Game, we believe that when every player consciously sets limits on their time and spending, gaming can be a genuinely enjoyable experience.
Online gaming is growing rapidly in popularity across Bangladesh. In this context, Responsible Gaming This principle is becoming more important than ever. Creating a safe and healthy gaming environment for every user on the Pokok Game platform is a core part of our responsibility.
Gaming is always meant to be fun. If you ever feel that playing is starting to affect your daily life, take a break and seek support right away.
The core principles of responsible gaming are: setting a realistic budget for yourself, playing within a set time frame, not chasing losses, and never prioritizing gaming over family and social relationships.
Pokok Game is more than just a gaming platform — we care equally about the mental and financial wellbeing of every user. Our Responsible Gaming Policy rests on three core pillars:
Every account on Pokok Game has access to deposit limits, session limits, and self-exclusion. Using these tools is not a sign of weakness — it is what a responsible player does.
Pokok Game will never pressure you to play more or deposit more. Our goal is to build a long-term, healthy gaming relationship with every player.
At Pokok Game, you are in full control of your own gaming limits. By using these features, Responsible Gaming Make Sure:
| Limit type | Description | How to Set It Up |
|---|---|---|
| Deposit Limit | Set a maximum deposit amount on a daily, weekly, or monthly basis. | Account Settings → Set Limits |
| Loss Limit | Set a cap on how much you can lose within a given period. | Account Settings → Loss Limit |
| Session time limit | Set a time limit on how long you play in one sitting. | Account Settings → Session Limit |
| Break / Cooldown | Take a voluntary break ranging from 24 hours to 6 weeks | Account Settings → Break |
| Reality Check | Periodic reminders showing how much time and money you have spent. | Account Settings → Reality Check |
Lowering a limit takes effect immediately. Increasing a limit is subject to a 24–72 hour cooldown period — this is in place for your own protection.
Ask yourself these questions regularly. If most of your answers are "yes," you are gaming responsibly. If several answers are "no," please seek help.
If you feel restless when you can't play, keep betting more to chase losses, or lie to your family about gaming — these are early signs of addiction. Don't wait; seek help now.
Self-Exclusion is a feature that lets you pause gaming on your account for a set period — or permanently. At Pokok Game, the process is completely confidential and takes just a few minutes to complete.
Follow the steps below to activate self-exclusion:
During self-exclusion, you will not receive any promotional emails or notifications. Account reinstatement is not possible after a permanent exclusion.
Pokok Game strictly prohibits gaming for anyone under 18. Age verification is mandatory at registration, and identity documents are checked during the KYC process. If there is any suspicion that an account is being used by a minor, that account is suspended immediately.
We strongly advise parents to install parental control software on your devices and keep your login credentials out of reach of children. Never share your Pokok Game account with anyone.
If you suspect your child is using Pokok Game, contact us immediately at [email protected]. We will investigate the matter with the highest priority.
Gaming addiction is a real issue, and recovery is possible. Alongside Pokok Game's own support team, you can also reach out to the following resources:
Asking for help is not a weakness — it takes courage. Pokok Game is always here for you, and we want you to live a healthy, happy, and balanced life.