Pokok Game Terms & Conditions — Everything You Need to Know

1 General Provisions & Applicability

Pokok GameThe terms and conditions of - apply to all registered and unregistered users who access this platform through any device or method. These rules have been drawn up in accordance with the applicable laws of Bangladesh. Pokok Game Reserves the right to modify these terms and conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms.

It is each player's responsibility to read this page regularly and stay informed of any updates. We make every effort to notify registered users of significant changes via email or in-app notifications, but ultimate responsibility rests with the user.

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2 Eligibility & Age Requirement

Pokok GameYou must be at least 18 years old to create an account and play on -. Minors are strictly prohibited from using this platform. If a user is found to be underage, their account will be immediately closed and all funds may be forfeited.

• A national ID card or passport may be required as proof of age.
• Registering with false information is a punishable offence.
• It is the responsibility of parents and guardians to keep their children and teenagers away from this platform.

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3 Account Registration & Security

Pokok GameYou are required to provide accurate and up-to-date information when registering on -. Submitting false or fabricated details may cause issues during account verification and could prevent you from making withdrawals.

Keep your account login credentials (username and password) completely confidential. Pokok Game Your password will never be requested over phone, email, or chat. If anyone asks for your password, report it to the support team immediately — it may be a phishing attempt.

• Use a strong password — combine uppercase letters, numbers, and special characters.
• Avoid logging into your account over public Wi-Fi.
• Sharing your account with anyone else is strictly prohibited.
• If you notice any suspicious activity, change your password immediately.

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4 Deposit & Withdrawal Policy

Pokok GameThe minimum deposit on - is BDT 100 and the minimum withdrawal is BDT 200. bKash, Nagad, and Rocket are all supported as payment methods. All transactions are processed in Bangladeshi Taka (BDT).

Your account must be fully verified before a withdrawal can be processed. Withdrawal requests will not be handled until verification is complete. For your first withdrawal, you may be required to upload a copy of your National ID.

• Deposits must be sent from a mobile number registered in your own name.
• Third-party payments are not accepted and any such transactions will be cancelled.
• In cases of suspected money laundering Pokok Game Reserves the right to freeze any transaction.
• Withdrawals are typically processed within 15–30 minutes.

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5 Bonus & Promotion Terms

Pokok GameAll bonuses, promotions, and offers on - are subject to specific terms and conditions. By accepting a bonus, you agree to the particular terms that apply to it.

Each bonus generally comes with a wagering requirement, meaning the bonus funds must be wagered a set number of times before withdrawal. For example, a 30x wagering requirement on a BDT 100 bonus means you must place a total of BDT 3,000 in bets.

• One welcome bonus is provided per account.
• Any attempt to manipulate the system to exploit bonus offers will result in account termination.
• Bonuses cannot be converted to cash — they are for gameplay use only.
• Bonus offers will be automatically cancelled once they expire.
• Pokok Game Reserves the right to modify or cancel the bonus program at any time.

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6 Gaming Rules & Fair Play

Pokok GameAll games on - are powered by internationally certified RNG (Random Number Generator) technology. The outcome of every round is entirely random and is never predetermined. No one can alter the result of any game — not the player, not the Pokok Game Authority.

If a game is interrupted due to a technical issue, it will be restored from the last saved state of that round. If funds are lost due to a technical error, Pokok Game provides compensation.

• The use of bots, automation software, or hacking tools is strictly prohibited.
• Any attempt to manipulate game outcomes will result in a permanent ban.
• Players must follow the dealer's instructions in live games.

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7 Account Suspension & Closure Policy

Pokok Game reserves the right to temporarily suspend or permanently close any account for the following reasons:

1. Registering with false information.
2. Operating multiple accounts.
3. Abusing the bonus system.
4. Suspicion of money laundering or fraud.
5. Use of an account by a minor.
6. Attempting to hack or carry out a cyber attack.
7. Threatening or harassing other users on the platform.

Whether your balance is returned upon account closure depends on the nature of the incident. In cases of fraudulent activity, all funds may be forfeited.

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8 Responsible Gaming Policy

Pokok Game firmly believes that gaming is a form of entertainment, not a source of income. We want every player to enjoy gaming within healthy limits and ensure it never has a negative impact on their life.

To support this, we offer several protective features — daily/weekly deposit limits, session time limits, and self-exclusion, which lets you block your own account for a set period. To learn more about these features, please visit our Responsible Play View Page.

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9 Privacy & Data Protection

Pokok Game Our privacy policy governs the collection, storage, and use of users' personal information. We do not sell or transfer any user's personal data to third parties.

Your information is used solely to provide services, verify security, and meet legal obligations. For more details, please refer to our Privacy Policy Read.

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10 Dispute Resolution & Contact

For any dispute or complaint, please first contact Pokok GameGet in touch with the - customer support team. Our team is available 24/7 via live chat and is ready to assist you in Bengali. Responses are typically received within 5 minutes.

If your issue cannot be resolved through the support team, you may submit a formal complaint by email. We aim to resolve all complaints within 7 business days of receipt. In disputes regarding game outcomes, the game provider's server logs will be treated as conclusive evidence.